According to the company’s CEO, new sign-ups have been paused because the platform has
exceeded its capacity, affecting users’ quality of experience.
OpenAI, the company behind the popular artificial intelligence (AI) chatbot ChatGPT,
said it has put new sign-ups on hold for the premium version of the AI tool, ChatGPT Plus,
due to a high surge in usage after DevDay.
The company’s CEO, Sam Altman, made the announcement via a post on X (formerly Twitter) on
Wednesday, Nov. 15. According to Altman, new sign-ups are paused because the platform has
exceeded its capacity, affecting users’ quality of experience. Atman said ChatGPT Plus has seen a
surge in usage since OpenAI’s DevDay, where it announced some new application programming
interfaces (APIs) roughly a week ago.
The CEO said although new registrations are temporarily suspended, users can still select within
the app to be notified when subscriptions reopen. The decision to pause new ChatGPT sign-ups
follows a week where OpenAI services — including ChatGPT and its API — experienced a series of
outages related to high-demand and distributed denial-of-service attacks.